Disputes

Please visit auspost.com.au/credit-claim.

For further details on surcharges and pricing changes including current and next month's fuel surcharge,
visit startrack.com.au/pricing-updates

BPAY

Biller code: 596122

Reference No: Please refer to the BPAY icon on your invoice

Telephone & Internet Banking – BPAY®

® Registered to BPAY Pty Ltd ABN 69 079 137 518

Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. Visit the BPAY website for more information.

Debit or credit card payments

To pay with a debit or credit card, please visit our secure payments page.

We accept Visa and Mastercard. Please note: Merchant fees apply.

Reference No: Please use BPAY Ref

EFT Payments

We’ve simplified your payments to us by personalising your banking details. You must now use your StarTrack Account No. when paying your invoice to automatically apply your payment to your account.

To avoid any interruption to your account, including the application of Late Payment Charges, please ensure future payments are made to:

BSB: 066 750

Account No: See below

Reference: Invoice Number

Disputes

Please visit auspost.com.au/credit-claim.

For further details on surcharges and pricing changes including current and next month's fuel surcharge,
visit startrack.com.au/pricing-updates

Debit or credit card payments

To pay via debit or credit card, please visit our secure payments page.

We accept Visa and Mastercard. Please note: Merchant fees apply.

Reference No: Your Account No.

Please email: cmbxxxx@startrack.com.au (example) (the email address on your invoice corresponding to your credit representative)

Remittance advice must be emailed to ensure correct allocation of your payment.

For StarTrack Express:

For StarTrack Retail:

Please refer to our credit claim page.

You'll receive a case number for tracking purposes.

How to understand your StarTrack invoice (PDF 800kB)

For billing questions or help, email the Billing & Invoice Support Team at billing@auspost.com.au.

Consignment Note deletions

For any duplicate or incorrect consignment notes, please email connote.deletion@startrack.com.au

Account Manager and sales

Please direct queries relating to rates, products, or contracts to:

https://contact.startrack.com.au/feedback

Telephone: 132 345

Consumables/satchel orders

Please direct any queries to:

Email: consumables@startrack.com.au

Telephone: 1800 222 879

IT support

For any technical or lodgement issues please contact:

https://startrack.com.au/lodgement-techsupport

Telephone: 1800 028 361