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  1. StarTrack
  2. Help & support
  3. Payment options

StarTrack payment options

View our secure range of payment options and choose the one that suits you best. If you need more information regarding your payment, please contact your Credit Officer.

EFT payments

We’ve simplified your payments to us by personalising your banking details. You must now use your StarTrack Account No. when paying your invoice to automatically apply your payment to your account.

To avoid any interruption to your account, including the application of Late Payment Charges, please ensure future payments are made to: 

BSB: 066 749

Account No: See below

Screenshot of StarTrack invoice payment options highlighting the Account Number and Payment options sections.
Disputes

Please visit auspost.com.au/credit-claim.

For further details on surcharges and pricing changes including current and next month's fuel surcharge,
visit startrack.com.au/pricing-updates

BPAY

Biller code: 596122

Reference No: Please refer to the BPAY icon on your invoice

Telephone & Internet Banking – BPAY®

® Registered to BPAY Pty Ltd ABN 69 079 137 518

Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. Visit the BPAY website for more information.

Debit or credit card payments

To pay with a debit or credit card, please visit our secure payments page.

We accept Visa and Mastercard. Please note: Merchant fees apply.

Reference No: Please use BPAY Ref

EFT Payments

We’ve simplified your payments to us by personalising your banking details. You must now use your StarTrack Account No. when paying your invoice to automatically apply your payment to your account.

To avoid any interruption to your account, including the application of Late Payment Charges, please ensure future payments are made to:

BSB: 066 750

Account No: See below

Reference: Invoice Number

Screenshot of StarTrack retail invoice payment options highlighting the Account Number and Payment options sections.
Disputes

Please visit auspost.com.au/credit-claim.

For further details on surcharges and pricing changes including current and next month's fuel surcharge,
visit startrack.com.au/pricing-updates

Debit or credit card payments

To pay via debit or credit card, please visit our secure payments page.

We accept Visa and Mastercard. Please note: Merchant fees apply.

Reference No: Your Account No.

Please email: cmbxxxx@startrack.com.au (example) (the email address on your invoice corresponding to your credit representative)

Remittance advice must be emailed to ensure correct allocation of your payment.

For StarTrack Express:
Screenshot of StarTrack Express invoice payment options highlighting the Payment options section.
For StarTrack Retail:
Screenshot of StarTrack Express invoice payment options highlighting the Payment options section.

Please refer to our credit claim page.

You'll receive a case number for tracking purposes.

 

How to understand your StarTrack invoice (PDF 800kB)

For billing questions or help, email the Billing & Invoice Support Team at billing@auspost.com.au.

For Invoice or Consignment Note copies, please submit the Credit Claim form and select as shown below:

Screen shot of part of a Create a Claim form. There is an arrow pointed at the top box to indicate what fields need to be filled. Business Name Business Account Name Name Email Phone (optional) In the Claim Description there are more fields to be filled in: Account Held With – StarTrack is chosen Dispute Type – Copy of Document is chosen Reason for Credit Claim – Invoice is chosen Total Amount Claimed ($) – $0 is shown Description – 22001 is shown
Consignment Note deletions

For any duplicate or incorrect consignment notes, please email connote.deletion@startrack.com.au

Account Manager and sales

Please direct queries relating to rates, products, or contracts to:

https://contact.startrack.com.au/feedback

Telephone: 132 345

Consumables/satchel orders

Please direct any queries to:

Email: consumables@startrack.com.au

Telephone: 1800 222 879

IT support

For any technical or lodgement issues please contact:

https://startrack.com.au/lodgement-techsupport

Telephone: 1800 028 361

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Copyright © StarTrack Express Pty Limited trading as StarTrack ABN 44 001 227 890
Copyright © StarTrack Express Pty Limited trading as StarTrack ABN 44 001 227 890

Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as ​a team. We recognise their continuing connection ​to land, water and community. We pay respect to Elders ​past, present and emerging.

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