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  1. StarTrack: Trusted partner for eCommerce and parcel delivery
  2. Help & support
  3. Payment options

StarTrack payment options

View our secure range of payment options and choose the one that suits you best. If you need more information regarding your payment, please contact your Credit Officer.

EFT payments

We’ve simplified your payments to us by personalising your banking details. You can now use your StarTrack Account No. when paying your invoice to automatically apply your payment to your account.

BSB: 066 749

Account No: See below

Screen shot of part of a StarTrack Tax Invoice/Statement. The Account No. section is highlighted and has an arrow directed at it to indicate this is where the account number is found. Lower down, there is an arrow pointing to ‘ACC’, which also indicates the account number. The BSB is 066 749.
BPAY

Biller code: 596122

Reference No: Please refer to the BPAY icon on your invoice

Telephone & Internet Banking – BPAY®

® Registered to BPAY Pty Ltd ABN 69 079 137 518

Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. Visit the BPAY website for more information.

Screen shot of a Tax Invoice/Statement showing the BPAY options. An arrow is pointing at ‘Ref:’ to indicate where to find the reference number. The BSB is 066 749.
Debit or credit card payments

To pay with a debit or credit card, please go to our secure payments page.

We accept Visa and Mastercard. Please note: Merchant fees apply.

Reference No: Please use BPAY Ref

Screen shot of a Tax Invoice/Statement showing the BPAY options. The biller code: 596122. An arrow is pointing at ‘Ref:’ to indicate where to find the reference number.
Remittance advice

Please email remittances@startrack.com.au

Remittance advice must be emailed to ensure correct allocation of your payment.

EFT Payments

We’ve simplified your payments to us by personalising your banking details. You can now use your StarTrack Account No. when paying your invoice to automatically apply your payment to your account.

BSB: 066 750

Account No: See below

Reference: Invoice Number

Screen shot of part of a StarTrack Tax Invoice/Statement. The Account No. section is highlighted and has an arrow directed at it to indicate where to find the account number. Lower down, there is an arrow pointing to the BSB number which is 066 750. This is where also where to find the account number. There is an arrow pointing to Invoice Number. The invoice number is also the reference number.
Screen shot of part of a StarTrack Tax Invoice/Statement. The Account No. section is highlighted and has an arrow directed at it to indicate this is where to find the account number.
Debit or credit card payments

To pay via debit or credit card, please go to our secure payments page.

We accept Visa and Mastercard. Please note: Merchant fees apply.

Reference No: Your Account No.

Screen shot of part of a StarTrack Tax Invoice/Statement. The Account No. section is highlighted and has an arrow directed at it to indicate this is where to find the account number.

Please email: remittances@startrack.com.au

Remittance advice must be emailed to ensure correct allocation of your payment.

Please email: remittances@startrack.com.au

Remittance advice must be emailed to ensure correct allocation of your payment.

If you have an enquiry, dispute, or credit claim, please complete and submit this form.

You'll receive a reference (case) number for tracking purposes.

 

For Invoice or Consignment Note copies, please submit the Credit Claim form and select as shown below:

Screen shot of part of a Create a Claim form. There is an arrow pointed at the top box to indicate what fields need to be filled. Business Name Business Account Name Name Email Phone (optional) In the Claim Description there are more fields to be filled in: Account Held With – StarTrack is chosen Dispute Type – Copy of Document is chosen Reason for Credit Claim – Invoice is chosen Total Amount Claimed ($) – $0 is shown Description – 22001 is shown

Consignment Note deletions

For any duplicate or incorrect consignment notes, please email connote.deletion@startrack.com.au

Account Manager and sales

Please direct queries relating to rates, products, or contracts to:

https://contact.startrack.com.au/feedback

Telephone: 132 345

Consumables/satchel orders

Please direct any queries to:

Email: consumables@startrack.com.au

Telephone: 1800 222 879

IT support

For any technical or lodgement issues please contact:

https://contact.startrack.com.au/technical-support

Telephone: 1800 028 361

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Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as ​a team. We recognise their continuing connection ​to land, water and community. We pay respect to Elders ​past, present and emerging.

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