EFT payments
We’ve simplified your payments to us by personalising your banking details. You must now use your StarTrack Account No. when paying your invoice to automatically apply your payment to your account.
To avoid any interruption to your account, including the application of Late Payment Charges, please ensure future payments are made to:
BSB: 066 749
Account No: See below
![](/content/startrack_corp/startrack/support/payments/_jcr_content/content1Parsys/lyt_container/layoutContainerParsys/accordion/accordion-par/image_generic.img.png/1694070210871.png)
Disputes
Go to forms.startrack.com.au/tools/credit-claim, you will receive a Claim Number.
For further details on surcharges and pricing changes including current and next month's fuel surcharge,
go to startrack.com.au/pricing-updates
BPAY
Biller code: 596122
Reference No: Please refer to the BPAY icon on your invoice
Telephone & Internet Banking – BPAY®
® Registered to BPAY Pty Ltd ABN 69 079 137 518
Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account. Visit the BPAY website for more information.
Debit or credit card payments
To pay with a debit or credit card, please go to our secure payments page.
We accept Visa and Mastercard. Please note: Merchant fees apply.
Reference No: Please use BPAY Ref
EFT Payments
We’ve simplified your payments to us by personalising your banking details. You must now use your StarTrack Account No. when paying your invoice to automatically apply your payment to your account.
To avoid any interruption to your account, including the application of Late Payment Charges, please ensure future payments are made to:
BSB: 066 750
Account No: See below
Reference: Invoice Number
![](/content/startrack_corp/startrack/support/payments/_jcr_content/content1Parsys/lyt_container/layoutContainerParsys/accordion_1446772899/accordion-par/image_generic_copy_234042260.img.png/1694070226540.png)
Disputes
Go to forms.startrack.com.au/tools/credit-claim, you will receive a Claim Number.
For further details on surcharges and pricing changes including current and next month's fuel surcharge,
go to startrack.com.au/pricing-updates
Debit or credit card payments
To pay via debit or credit card, please go to our secure payments page.
We accept Visa and Mastercard. Please note: Merchant fees apply.
Reference No: Your Account No.
Please email: cmbxxxx@startrack.com.au (example) (the email address on your invoice corresponding to your credit representative)
Remittance advice must be emailed to ensure correct allocation of your payment.
For StarTrack Express:
![](/content/startrack_corp/startrack/support/payments/_jcr_content/content1Parsys/lyt_container/layoutContainerParsys/accordion_104782168/accordion-par/image_generic.img.png/1694146213357.png)
For StarTrack Retail:
![](/content/startrack_corp/startrack/support/payments/_jcr_content/content1Parsys/lyt_container/layoutContainerParsys/accordion_104782168/accordion-par/image_generic_498780.img.png/1694146228716.png)
If you have an enquiry, dispute, or credit claim, please complete and submit this form.
You'll receive a reference (case) number for tracking purposes.
For Invoice or Consignment Note copies, please submit the Credit Claim form and select as shown below:
![Screen shot of part of a Create a Claim form. There is an arrow pointed at the top box to indicate what fields need to be filled.
Business Name
Business Account Name
Name
Email
Phone (optional)
In the Claim Description there are more fields to be filled in:
Account Held With – StarTrack is chosen
Dispute Type – Copy of Document is chosen
Reason for Credit Claim – Invoice is chosen
Total Amount Claimed ($) – $0 is shown
Description – 22001 is shown](/content/dam/startrack_corp/images/photo-startrack-create-a-credit-claim.png.auspostimage.970*0.medium.png)
Consignment Note deletions
For any duplicate or incorrect consignment notes, please email connote.deletion@startrack.com.au
Account Manager and sales
Please direct queries relating to rates, products, or contracts to:
https://contact.startrack.com.au/feedback
Telephone: 132 345
Consumables/satchel orders
Please direct any queries to:
Email: consumables@startrack.com.au
Telephone: 1800 222 879
IT support
For any technical or lodgement issues please contact:
https://startrack.com.au/lodgement-techsupport
Telephone: 1800 028 361