Anyone at the delivery location can sign for a parcel, unless the delivery was made using our Airlock service (in which case, only the person nominated can sign).
Following an attempted delivery, where an item has been taken back to the Post Office, Business Hub or StarTrack depot, the recipient will need to show valid ID to collect their item.
Please note: Collections from depots in Metropolitan Melbourne and Canberra are currently suspended due to COVID-19 restrictions. We’re sorry for any inconvenience.