We'd rather not keep you waiting

We’re answering phone enquiries as quickly as we can, but we’re currently receiving very high call volumes. Rather than keep you waiting, we encourage you to make an online enquiry. We’ll investigate your query and get back to you shortly.

The best way to track your deliveries is by using our online tracking tool. The expected delivery dates for your item will be updated regularly, taking into account any delays along the way.

Delivery questions for senders

Delivery questions for receivers

Redelivery, redirection & 'return to sender' questions

Tracking and trace questions

Missed delivery questions

Parcel collection questions

My StarTrack & My StarTrack Online questions