We'd rather not keep you waiting

Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry. 

Worried about a late delivery?  

Collections from depots in Metropolitan Melbourne and Canberra are currently suspended due to COVID-19 restrictions. We’re sorry for any inconvenience. 

Delivery questions for senders

Delivery questions for receivers

Redelivery, redirection & 'return to sender' questions

Tracking and trace questions

Missed delivery questions

Parcel collection questions

My StarTrack & My StarTrack Online questions