Parcel tracking services – upcoming maintenance
Parcel tracking services – upcoming maintenance
26 May 2022
Parcel tracking will be unavailable from Saturday 28 May (9pm AEST) to Sunday 29 May (7am AEST).
Delivery delays expected - Western Australia
Delivery delays expected - Western Australia
26 May 2022
Due to rail service delays into Western Australia, customers may experience delivery delays of 1 to 2 days.
Delivery delays due to COVID-19
Delivery delays due to COVID-19
4 May 2022
COVID-19 cases in the community are impacting some of our delivery operations.
StarTrack Road Express delivery delays
StarTrack Road Express delivery delays
23 December 2021
COVID-19 disruptions may delay freight destined for Brisbane, Adelaide and Sydney. If your item is affected you’ll get a notification when you Track and Trace. We apologise for this disruption while we focus on keeping our people and the community safe.
Important reminder: Make sure it's safe to send
Important reminder: Make sure it's safe to send
3 December 2021
Some substances can't be sent for delivery within Australia or overseas. Many common items contain prohibited substances that may be explosive, flammable, radioactive or otherwise dangerous. Check our guidelines to learn more about what's safe to send.
Depot collections have resumed
Depot collections have resumed
28 October 2021
Depot collections in Metropolitan Melbourne and Canberra have resumed now that COVID-19 restrictions have eased.
Sending perishable goods – important update
Sending perishable goods – important update
1 September 2021
Australia Post has confirmed its long-term commitment to the shipping of perishable goods across the country.
We'd rather not keep you waiting
We'd rather not keep you waiting
Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry.
Worried about a late delivery?
- Some parcel deliveries are being delayed due to major COVID-19 disruptions.
- Our Track & Trace tool provides the most current info we have on the status of your item.
Collections from depots in Metropolitan Melbourne and Canberra are currently suspended due to COVID-19 restrictions. We’re sorry for any inconvenience.
Make an online enquiry
Make an online enquiry
Fill out our form, and we'll contact you.
Call us
Call us
Call us on 13 23 45.
8am to 6pm, Monday to Friday.
If you’re in WA, we’re available 8am to 5.30pm, Monday to Friday.
Excludes public holidays.