StarTrack network, system and service alerts

Reminder re StarTrack IT improvements and temporary outage

Monday 21 May 2018

Essential maintenance, that will improve the efficiency and reliability of all StarTrack IT systems, is scheduled from 9pm on Saturday 26 May, until 9am the next morning, Sunday 27 May.

This late Saturday-early Sunday timing sees the least online traffic, but we appreciate it may affect some customers as all StarTrack online systems will be unavailable including My StarTrack Online, the StarTrack website, and all StarTrack tracking, lodgement and finance systems.

We apologise for any inconvenience this causes. Of course if we can get back up online earlier in the night, as we did last month, we’ll do so.

Please note that our Australia Post systems are not affected at all by this change.

Prohibitions on in-bound international air cargo from Turkey - electromechanical devices weighing over 1kg

We wish to advise our customers that the Australian Government has recently imposed prohibitions on the carriage of air cargo that has originated from or transited through Turkey. This prohibition only relates to electromechanical devices weighing over 1kg.

Examples of these items include manufactured goods with an electric motor such as an electric powered sewing machine.

This legislation change is in addition to existing prohibitions on the carriage of air cargo that has originated from, or transited through, Syria, Egypt, Bangladesh, Yemen and Somalia.

Further details of the prohibitions can be found on the Australian Government’s Office of Transport Security website.