Current disruptions

Some parcel deliveries affected by QLD trailer fire

10 October 2023

A StarTrack trailer fire has damaged some parcels in transit in Queensland’s Gladstone region.

Learn what to do if you’re an impacted customer.

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Service updates

Sending freight safely

It’s important to package your freight correctly so it can be sorted and delivered easily and safely to your customers.

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Make sure it's safe to send

Some substances can't be sent for delivery within Australia or overseas. Many common items contain prohibited substances that may be explosive, flammable, radioactive or otherwise dangerous. Check our guidelines to learn more about what's safe to send.

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We'd rather not keep you waiting

Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry. 

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Call us on 13 23 45.

8am to 6pm, Monday to Friday.

If you’re in WA, we’re available 8am to 5.30pm, Monday to Friday.

Excludes public holidays.