Coronavirus: Network impacts and delivery delays

Our priority at Star Track, and our parent company, Australia Post, is to protect our people, customers and community so we can continue to serve Australians both during, and after, the current Coronavirus pandemic.

We’re doing everything possible to keep delivering for Australia. Our facilities remain open and our drivers are still out delivering each and every day.

Customers can be assured they will continue to be able to send and receive parcels through our dedicated road freighter network.

There are some service impacts that have resulted in some delays. For the latest information, please visit our dedicated information page.

Read our FAQs

Delivery questions for senders Delivery questions for receivers Redelivery, redirection and 'return to sender' questions Tracking questions Missed delivery questions
Parcel collection questions My StarTrack Online questions Freight Master questions

Make an enquiry

Fill out our form, and we'll contact you.

Make a sales enquiry Make a tracking enquiry Make a Transit Warranty claim Make a credit claim online Request technical assistance
Give feedback

Contact us

Call us on 13 23 45 or email us.

8am to 6pm, Monday to Friday.

If you’re in WA, we’re available 8am to 5.30pm, Monday to Friday.

Excludes public holidays.