Current disruptions

Extreme weather conditions in WA

10 February 2026

There may be some delivery delays to and from Western Australia following ex-Tropical Cyclone Mitchell and heavy rains and flooding.

The safety of our people and the community is our priority and we’re working with local teams to monitor the situation. Australia Post may pause our operations and re-commence when it is safe to do so.

Some of our Post Offices may close. Check our Post Office Locator for the most up-to-date opening hours.

Download the AusPost app to track your parcels and receive delivery updates.

Delivery disruptions in Queensland

28 January 2026

There may be some delivery delays in the Mt Isa and Cairns regions west to the Gulf of Carpentaria due to heavy rain and flooded roads.

Some of our Post Offices may close. Check our Post Office Locator for the most up-to-date opening hours.

Download the AusPost app to track your parcels and receive delivery updates.

Service updates

Sending freight safely

It’s important to package your freight correctly so it can be sorted and delivered easily and safely to your customers.

Learn more

Make sure it's safe to send

Some substances can't be sent for delivery within Australia or overseas. Many common items contain prohibited substances that may be explosive, flammable, radioactive or otherwise dangerous. Check our guidelines to learn more about what's safe to send.

Check guidelines

We'd rather not keep you waiting

Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry. 

Worried about a late delivery?  

  • Our Track & Trace tool provides the most current info we have on the status of your item. 

Make an online enquiry

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Read our FAQs

Delivery questions for senders Delivery questions for receivers Redelivery, redirection and 'return to sender' questions Tracking questions Missed delivery questions
Parcel collection questions My StarTrack Online questions StarTrack Shop Payment options

Call us

Call us on 13 23 45.

8am to 6pm, Monday to Friday.

If you’re in WA, we’re available 8am to 5.30pm, Monday to Friday.

Excludes public holidays.