Current disruptions

NSW severe weather impacts

14 August 2025

Flooding in parts of New South Wales is causing delivery delays to and from impacted areas. Areas that may be affected include Gunnedah, Narrabri, Wee Waa and surrounding areas.

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Service updates

Sending freight safely

It’s important to package your freight correctly so it can be sorted and delivered easily and safely to your customers.

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Make sure it's safe to send

Some substances can't be sent for delivery within Australia or overseas. Many common items contain prohibited substances that may be explosive, flammable, radioactive or otherwise dangerous. Check our guidelines to learn more about what's safe to send.

Check guidelines

We'd rather not keep you waiting

Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry. 

Worried about a late delivery?  

  • Our Track & Trace tool provides the most current info we have on the status of your item. 

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Read our FAQs

Delivery questions for senders Delivery questions for receivers Redelivery, redirection and 'return to sender' questions Tracking questions Missed delivery questions
Parcel collection questions My StarTrack Online questions StarTrack Shop Payment options

Call us

Call us on 13 23 45.

8am to 6pm, Monday to Friday.

If you’re in WA, we’re available 8am to 5.30pm, Monday to Friday.

Excludes public holidays.