Parcel tracking services – upcoming maintenance

26 May 2022

Parcel tracking will be unavailable from Saturday 28 May (9pm AEST) to Sunday 29 May (7am AEST).

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Delivery delays expected - Western Australia

26 May 2022

Due to rail service delays into Western Australia, customers may experience delivery delays of 1 to 2 days.

Delivery delays due to COVID-19

4 May 2022

COVID-19 cases in the community are impacting some of our delivery operations.

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StarTrack Road Express delivery delays

23 December 2021

COVID-19 disruptions may delay freight destined for Brisbane, Adelaide and Sydney. If your item is affected you’ll get a notification when you Track and Trace. We apologise for this disruption while we focus on keeping our people and the community safe.

Important reminder: Make sure it's safe to send

3 December 2021

Some substances can't be sent for delivery within Australia or overseas. Many common items contain prohibited substances that may be explosive, flammable, radioactive or otherwise dangerous. Check our guidelines to learn more about what's safe to send.

Check guidelines

Depot collections have resumed

28 October 2021

Depot collections in Metropolitan Melbourne and Canberra have resumed now that COVID-19 restrictions have eased.

Sending perishable goods – important update

1 September 2021

Australia Post has confirmed its long-term commitment to the shipping of perishable goods across the country.

Learn more

We'd rather not keep you waiting

Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry. 

Worried about a late delivery?  

Collections from depots in Metropolitan Melbourne and Canberra are currently suspended due to COVID-19 restrictions. We’re sorry for any inconvenience. 

Make an online enquiry

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Read our FAQs

Delivery questions for senders Delivery questions for receivers Redelivery, redirection and 'return to sender' questions Tracking questions Missed delivery questions
Parcel collection questions My StarTrack Online questions Payment options

Call us

Call us on 13 23 45.

8am to 6pm, Monday to Friday.

If you’re in WA, we’re available 8am to 5.30pm, Monday to Friday.

Excludes public holidays.