Alerts

StarTrack network, system and service alerts

StarTrack Customer Service Update

As of Monday, 23 July our customers calling 132345 will encounter new IVR options.

These additional options will allow our customers to better self-serve 24/7 by providing the ability to:

- Obtain a status update on an existing Pickup Bookings, Track & Trace and Card Left items
- Organise a Redelivery, Authority to leave or a Depot collection.

 

Prohibitions on in-bound international air cargo from Turkey - electromechanical devices weighing over 1kg

We wish to advise our customers that the Australian Government has recently imposed prohibitions on the carriage of air cargo that has originated from or transited through Turkey. This prohibition only relates to electromechanical devices weighing over 1kg.

Examples of these items include manufactured goods with an electric motor such as an electric powered sewing machine.

This legislation change is in addition to existing prohibitions on the carriage of air cargo that has originated from, or transited through, Syria, Egypt, Bangladesh, Yemen and Somalia.

Further details of the prohibitions can be found on the Australian Government’s Office of Transport Security website.