Our aim is to ensure that when we move your freight you get the highest standard of service. If you’re unhappy with the service that you’ve received, or there's been a problem you’d like us to investigate, we want to know about it. We welcome your feedback so we can improve the service provided to you.
Getting in touch with us
You can give feedback or file a complaint to Australia Post and StarTrack in several ways using the options listed below.
- StarTrack
- Australia Post
| Options | Ways to get in touch | When to expect acknowledgement |
|---|---|---|
| Online form | Ways to get in touch |
When to expect acknowledgement On submission |
| Phone | Ways to get in touch StarTrack: 13 23 45 StarTrack Courier: 13 13 20
To make calling easier, you might like to get in touch in your own language using the Translating and Interpreting Service (TIS), or use the National Relay Service for assistance if you're deaf or have a hearing or speech impairment. To find out the accessibility standards we adhere to please visit our accessibility page. |
When to expect acknowledgement On submission |
| Letter | Ways to get in touch Voice of Customer Team StarTrack 140 Sharps Road Tullamarine, VIC 3043 |
When to expect acknowledgement Regular letter delivery times 3-7 Business days |
Information we'll need from you
- Your details: Your name and how we can best contact you (unless you wish to remain anonymous and do not need a response).
- Information about your complaint: Tell us what went wrong
- Give details related to your complaint: Such as tracking numbers, account information or authorised representatives.
Complaints regarding related to marketing or selling of a financial product, require extra details to ensure we meet ASIC requirements.
Personal information will be handled as outlined in our Privacy Statement and protected by relevant privacy laws.
How we handle complaints
We are committed to meeting customer needs and enhancing customer experiences and outcomes. Learn more about how StarTrack and Australia Post resolve complaints and disputes.
