Additional Charges may be added as applicable to the Service Rates charged. Standard Rate Schedules apply when sending to or from locations that have not been quoted for in your Services Agreement.

View Additional Charges and Standard Rate Schedules (PDF 312kB).

An Oversize Charge will apply, in addition to Service Rates and any other applicable fees, to all items carried using our StarTrack Services (excluding Courier) across the following dimensions and/or weights:

Items exceeding our maximum weight and size limits require manual handling at additional expense and time. To ensure we continue to maintain a fast and efficient service for all customers, a Manual Handling Surcharge of $14¹ (excluding GST) applies to any StarTrack Road Express or Premium service items that are below the minimum or above the maximum following limits:

Road Express

• Minimum dimensions: 5cm
• Maximum dimensions: 117cm x 60cm x 60cm
• Maximum dead weight: 20kgs
  

Additional criteria apply. Download our Road Express MHS Help Guide (PDF 548kB) for more details.

Premium

• Minimum dimensions: Cartons with any dimension of 5cm
• Maximum dimensions: 100cm x 60cm x 60cm
• Maximum dead weight: 22kgs
  

Additional criteria apply. Download our Premium MHS Help Guide (PDF 1.12MB) for more details.

This is consistent with standard industry practice and is in line with other Australia Post Group services.

A Security Management Charge of 4.35% is applied to all StarTrack Premium, Next Flight and International services.

We prepare for our busiest time of year by boosting our capacity with more team members, vehicles and infrastructure across our network. But each year it’s costing us more than the last to deliver through this peak period. On 1 November 2023, our terms and conditions were updated to enable a Peak Fee to be applied for items lodged during peak times of high demand.

For the 2024 Peak period, we have committed to absorbing any increased seasonal expenses on behalf of our customers and a Peak Fee will not be applied in 2024.

If a Peak Fee is applied in future peak periods, you will be given 30 days’ notice of the fee (including peak times). Details of the Peak Fee will be published at startrack.com.au/peak-fee.

We explore all available options to keep your items moving during challenging circumstances beyond our control, including natural disasters such as fire and flood and other significant events that disrupt the supply chain. On 1 November 2023, we introduced a Force Majeure Fee. During a Force Majeure Event (as defined in your Services Agreement), where StarTrack finds a means to continue to provide some or all of our Services, we will pass on the additional cost to you in the form of a Force Majeure Fee.

If a Force Majeure Fee is applied, you will be provided with three business days’ notice. Details will be published at startrack.com.au/force-majeure-fee.

Providing accurate details with every lodgement is an important first step in the delivery process and helps ensure your articles reach their destination efficiently. On 1 November 2023, our terms and conditions were updated to enable a Manifest Correction Fee to be applied where there is a need to correct information in your manifest (including but not limited to incorrectly declared weight and dimensions, lodgement points, destination address, or product or service code).

From 1 July 2024, any consignment identified with under-declared weight may be subject to a Manifest Correction Fee of $3.61 ex GST.