Current disruptions

Heavy rain and flooding delays in New South Wales

23 May 2025

Heavy rainfall and flooding in parts of New South Wales are impacting our mail and parcel networks, resulting in some delivery delays in and out of the impacted areas and to Queensland.

Areas that may be affected include Coffs Harbour, Taree, Macksville, Nambucca, Kempsey, Port Macquarie, the Northern Rivers region (including Casino and Lismore), the Hunter region (including Hexham, Raymond Terrace and Morisset) and surrounding areas.

The safety of our people and the community is our priority and we’re continuing to monitor the conditions. Thanks for your patience.

Service updates

Sending freight safely

It’s important to package your freight correctly so it can be sorted and delivered easily and safely to your customers.

Learn more

Make sure it's safe to send

Some substances can't be sent for delivery within Australia or overseas. Many common items contain prohibited substances that may be explosive, flammable, radioactive or otherwise dangerous. Check our guidelines to learn more about what's safe to send.

Check guidelines

We'd rather not keep you waiting

Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry. 

Worried about a late delivery?  

  • Our Track & Trace tool provides the most current info we have on the status of your item. 

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Read our FAQs

Delivery questions for senders Delivery questions for receivers Redelivery, redirection and 'return to sender' questions Tracking questions Missed delivery questions
Parcel collection questions My StarTrack Online questions StarTrack Shop Payment options

Call us

Call us on 13 23 45.

8am to 6pm, Monday to Friday.

If you’re in WA, we’re available 8am to 5.30pm, Monday to Friday.

Excludes public holidays.