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Qantas Freight and Australia Post announce dedicated freighter fleet

2 May 2016

Qantas and Australia Post today announced a new dedicated domestic air-freighter network to be used exclusively by Australia Post and StarTrack customers.

The dedicated network will consist of six freighter aircraft featuring StarTrack livery, with continued priority access to cargo space in the Qantas Group's passenger fleet.  Five of the dedicated StarTrack freighters will come from Qantas Freight's existing fleet, with a soon to be delivered sixth larger aircraft, a Boeing 737-400, joining the fleet.*

To be launched in July this year – the network is part of the five year contract, with a value in excess of $500 million, signed last year for the transport of Australia Post's domestic mail, parcels and Express Post until mid-2020.

Ahmed Fahour, Managing Director & Group CEO Australia Post, said the dedicated Qantas freighters would further strengthen the extensive delivery and logistics network that underpins both Australia Post and StarTrack.

"This strategic alliance creates a greater opportunity for us to be first to deliver for our customers, combining our unrivalled delivery network and existing freight network with a dedicated and flexible air network," Mr Fahour said.    

"The dedicated domestic air-freighter network – featuring our StarTrack-branded planes – is our latest milestone in delivering a world-class parcels, freight and logistics network that meets the ecommerce needs of Australian businesses and consumers and connects them to global opportunities.

"This is great news for local businesses, manufacturers, wholesalers, retailers and all ecommerce companies.  When they choose Australia Post and StarTrack, they will have the support to grow with access to the best air freight network."

Qantas Group CEO, Alan Joyce, said the new arrangement focused on providing a fast, reliable and more efficient service to Australia Post and StarTrack.

"We're thrilled to provide Australia Post with a dedicated freighter network for their domestic customers. This builds on the strong relationship that has existed between the national carrier and the nation's postal service since 1922 when Qantas first started flying airmail," said Mr Joyce.

"Our transformation program has sharpened the efficiency and flexibility of our freight business, and sharing these benefits with customers is part of our competitive edge. Our focus in designing this agreement is to help our biggest freight customer better coordinate their supply chain and ultimately deliver a better service to their customers.

"Scale is a unique part of what we offer. Qantas Freight offers access to the collective belly-space on domestic Qantas and Jetstar passenger flights as well as eight freighter aircraft in addition to the Australia Post dedicated freighter network. This network, combined with the strength of our partnership and interline agreements, gives Qantas Freight significant network reach to more than 500 international and 80 domestic destinations," added Mr Joyce. 

*Dedicated Australia Post/StarTrack fleet

From July 2016, the network will service nine destinations across the east and west coast of Australia and include the following aircraft:

1 x B737-400 (an additional aircraft to be operated by by Express Freighters Australia, Qantas Freight's wholly-owned subsidiary freighter management company)

2 x B737-300 (part of existing Qantas Freight Fleet)

3 x BAE146-300 (part of existing Qantas Freight Fleet)

Including the additional B737-400, Qantas Freight will have a total of 14 aircraft.

About Qantas Freight

Qantas Freight Enterprises is the international and domestic air freight division of the Qantas Group and employs 1,400 staff across the globe. Qantas Freight markets the freight capacity on Qantas and Jetstar passenger aircraft as well as operating a fleet of dedicated freighters (four B737-300CF, four BaE146, two SAAB 340s, two B747-400Fs, one B767-300Fand – from July 2016 – one B737-400) which supplement capacity on key domestic and international routes. This network, combined with the strength of the Emirates partnership and interline agreements, gives Qantas Freight significant network reach to more than 500 international and 80 domestic destinations.

About Australia Post and StarTrack

Australia Post is the oldest continually operating organisation in Australia. Each year Australia Post and StarTrack deliver more than four billion items to 11.4 million addresses across Australia. The strength of our network is unmatched – with more than 11,000 vehicles, 500 facilities, 50 business hubs and more than 20,000 customer access points, including our 4,000 Post Offices (over 2,500 of these located in rural and remote areas), together with the critical to-the-door (last-mile) delivery network that only we service nationally.

StarTrack, a business of Australia Post provides ecommerce-driven, parcel delivery and supply chain solutions for local, international and online businesses.  Australia Post and StarTrack form Australia's largest parcels, freight and logistics provider, combining the trust, reach and convenience that Australia Post offers, and the premium service standards, express freight capability and business-to-business strength of StarTrack.

Media enquiries

Australian Post Media: +61 3 9106 6666,

Qantas Media +61 418 210 005,

Australia Post delivery trial takes flight

15 April 2016

Australia Post will be the first major parcels and logistics company in the country to trial new technology to deliver small parcels by Remotely Piloted Aircraft (RPA), or ‘drone’, to provide customers with even more choice on how and when they receive their online shopping.

This closed-field trial is an important next step in testing the new technology which will potentially deliver small parcels safely and securely to customers’ homes, allowing for faster transportation of time critical items like medication.

Australia Post Managing Director and Group CEO Ahmed Fahour said this is just one of many innovations the organisation is exploring, with Australia’s eCommerce and online shopping sector experiencing double-digit growth over the past five years.

“Australia Post has been adapting to changing customer needs and new technological advancements for over 200 years. This trial is another exciting example of how we’re looking to the future with emerging technologies to make life easier for our customers,” Mr Fahour said.

“Today’s online shopper expects to receive their purchase whenever and wherever they want. RPAs may be another way to help make our customers’ lives easier and builds on our existing 24/7 Parcel Lockers1 and MyPost service. Customers who sign up to MyPost can elect to have their parcel safe-dropped, or sent to an alternate location as well as receiving SMS and email notifications.

“We’re excited to be the first major parcels and logistics company in Australia to test RPA technology for commercial delivery applications. We will put this innovative technology through its paces over the coming weeks and months to understand what it can deliver, how far it can travel, and ultimately, how our customers could receive a parcel.

“RPA technology will continue to evolve over the coming years and while we're not sure what role it will play in our future, we do think there are opportunities for time-critical deliveries or where there are significant distances between the road and front door.

“At the heart of our approach to innovation is our passion to help Australian businesses take advantage of the eCommerce boom, while delivering choice and convenience for consumers.”

Australia Post is working closely with local start-up ARI Labs, developers of the proprietary technology, to demonstrate the reliability and applications of the technology. A customer trial is expected to follow later this year.

The RPA trial builds on Australia Post’s recently announced $20 million innovation fund where the organisation will directly invest in great eCommerce businesses with ideas that will improve the lives of customers.

Aussie delivery startup StarShipIT joins forces with Australia Post

29 March 2016

Australia Post and StarTrack today announced a platform integration with Australian delivery startup,

Our new agreement means that any retailer sending an item across our unrivalled business-to-consumer delivery network can now benefit from StarShipIT's intuitive user experience – saving retailers time and money while shedding more light for customers along the parcel delivery journey.

This partnership combines the trust, reach, convenience and business-to-business strength of Australia Post and StarTrack with StarShipIT's smart delivery management technology. The deal will benefit Australian businesses of all shapes and sizes, from small businesses that ship 150 packages a week all the way up to large national retailers that ship 2,000 deliveries a week.

StarShipIT's pure-play and omni-channel retail customers will also now have access to Australia Post’s vast distribution network with both Standard and Express Post parcel delivery services.

Ben Franzi, General Manager, eCommerce Platforms and Digital, Australia Post, said:

“The online retail business is driven by consumer demand and expectations. Online shoppers and senders want the certainty of knowing exactly when and where their item will arrive. Our new partnership with StarShipIT is set to give businesses peace of mind, while reducing friction along the online customer journey. StarShipIT's unique, digital tracking feature will give Australia Post customers added visibility to easily track their parcels, freeing up both time and resources to upscale their business in other ways.”

With new technologies continuing to change the way modern retailers do business, platform partnerships like these are signalling the way forward for retailers to simplify their overheads, improve process automation, and offer greater transparency to help reduce customer anxiety during the delivery process.

About StarShipIT

StarShipIT llaunched in February 2015, from humble beginnings working with a handful of fashion and homeware boutiques in Surry Hills, StarShipIT now powers delivery for hundreds of retailers across Australia sending tens of thousands of deliveries every single month (with volumes growing 50% every month). Built on a philosophy of happy shipping, StarShipIT are determined to put an end to the anxiety faced by online shoppers and the frustration endured by growing online retailers.

ShipStation expands into Australasia with Australia Post

16 March 2016

Australia Post today announced its latest platform integration with leading US-based provider, ShipStation, who have chosen to partner with Australia Post on their first venture into the Australian online retail market.

Sellers using Australia Post will be able to access ShipStation’s shipping and fulfillment benefits, including discounts on shipping rates, batch processing hundreds of labels at a time, customising packing and return labels and more.

Australia Post General Manager, e-Commerce Platforms and Digital, Ben Franzi says, “Our new partnership with ShipStation will help Australian online retailers benefit from a simple, scalable shipping platform that will take both cost and time out of managing deliveries.”

ShipStation’s technology will allow Australia Post business customers to save hours a day by automating many parts of the shipping and fulfillment process, including consolidating orders from multiple e-commerce channels, improving shipping and tracking visibility and eliminating manual data entry by using ShipStation’s Automation Rules, Order Tagging, and Product Defaults.

“We’re excited to break new ground and extend our reach into Australia with Australia Post, our first Australian eCommerce partner,” notes ShipStation’s Vice President of Marketing Robert Gilbreath. “Our partnership with the leader in Australian logistics is a great step towards helping Australian merchants using ShipStation ship in an exceptionally efficient way.”

ShipStation is the latest collaborator to join Australia Post’s growing list of platform partners, which already includes Temando, NetSuite, Neto, ShipIT, ShipHero, Ready to Ship, EasyPost, Neto and Intershop.

About ShipStation

ShipStation is the leading web-based shipping solution that helps eCommerce retailers import, organise, process, package, and ship their orders quickly and easily from any web browser. ShipStation features the most integrations of any eCommerce web-based solution with approximately 100 shopping carts, marketplaces, package carriers, and fulfilment services. Integration partners include eBay, PayPal, Amazon, Etsy, Square, Shopify, Magento, WooCommerce, PrestaShop, and Squarespace. ShipStation has sophisticated automation features such as automated order importing, custom hierarchical rules, product profiles, and fulfillment solutions that enable its customers to complete their orders, wherever they sell, and however they ship. ShipStation is a wholly-owned subsidiary of (Nasdaq: STMP). For more information, visit

Australia Post first half 2016 profit before tax of $1.4 million

26 February 2016

The net profit announced today marks a strong end to 2015, and puts the organisation in good stead to return to a full year profit in 2016 following a $222 million loss last year.

Australia Post today reported a net profit before tax of $1.4 million for the six months ended 31 December 2015. The organisation signalled it expects to return to a full year profit in 2016 following a $222 million loss last year.

Key features of the latest results include:

  • All customer and community service indicators on-target and all CSO targets met or exceeded
  • HY2016 group profit after tax $16 million, down 84 per cent on this time last year
  • Parcels business performing well with domestic volume growth but market pressure from global competitors rising

Australia Post will release its full year results in September 2016. See the full media release about this interim report on the Australia Post Newsroom for further details.