A partnership between NetSuite and Australia Post is enabling exactly this, by delivering an integrated solution for merchants and omnichannel commerce businesses using postal services in Australia.
These companies can manage mission-critical business operations within one cloud system – from financials, inventory management, order management, ecommerce and warehouse management, to fulfilment, delivery, collection and customer relationship management (CRM).
"By partnering with eCommerce platforms and marketplaces like NetSuite, we are operating in the same space as our business customers. We are where they are doing business. And we're making it easy for them to connect and work with us in their native environments of choice – wherever that may be," says Ben Franzi, General Manager of Sales, Global eCommerce Platforms for Australia Post.
While there are many IT systems that facilitate this complexity, often the systems are not integrated –that is, they don't 'talk' to each other. This lack of integration causes a range of problems:
Through partnerships like that of Australia Post and NetSuite, these problems are eliminated. All systems are brought under the one umbrella, and the whole is designed with both retailers' and consumers' needs in mind.
NetSuite SuiteCommerce, in particular, enables businesses to manage interactions with other businesses and directly with consumers on a single cloud platform across multiple touchpoints including websites, smartphones, tablets, in-store and social media, delivering an enhanced customer experience. Ofcourse, it works seamlessly with the other elements of the NetSuite system.
Add the Australia Post offering and the system moves to a whole new level. The range of AustraliaPost services available through NetSuite include:
Again, it's a seamless experience for the user. Tasks that could have been complex and difficult are suddenly streamlined and simple – and the result is a smoother experience for shoppers and more return customers
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