Most freight is arriving on time, but delays may be experienced. Our team is delivering as quickly and safely as they can, but our operations are being affected by very high numbers of COVID-19 cases in the community.

  • On any given day hundreds of our team members are in self-isolation.
  • Our processing facilities may be affected by temporary closures.
  • State border closures and COVID-19 related airline disruptions may cause longer delivery times.

Our Track & Trace tool provides the most current info we have on the status of your freight. 

See our latest alerts for info on current issues affecting our freight services.

 

Health and safety 

We’re doing our bit to keep the community safe and prevent the virus spreading – and this has meant changing how we do things. Social distancing within our processing facilities means we can’t always move items as quickly as we would like to.

We'd rather not keep you waiting

Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry. 

Worried about a late delivery?  

  • Some parcel deliveries are being delayed due to major COVID-19 disruptions. 
  • Our Track & Trace tool provides the most current info we have on the status of your item. 

Collections from depots in Metropolitan Melbourne and Canberra are currently suspended due to COVID-19 restrictions. We’re sorry for any inconvenience.