COVID-19 is having a higher than usual impact

Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in freight collection and delivery. 

We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations. 

Fewer passenger flights means we have less air freight capacity to deliver StarTrack Premium items. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies. 

Delays may be experienced

Our Track & Trace tool provides the most current info we have on the status of your item. 

Collections from depots 

Depot collections in Metropolitan Melbourne and Canberra are currently suspended due to COVID-19 restrictions. We’re sorry for any inconvenience. 

Health and safety 

We’re doing our bit to keep the community safe and prevent the virus spreading – and this has meant changing how we do things. Social distancing within our processing facilities means we can’t always move items as quickly as we would like to.

We'd rather not keep you waiting

Our phone lines are extremely busy right now. If it’s urgent, please feel free to give us a call. If it’s not, please make an online enquiry. 

Worried about a late delivery?  

Collections from depots in Metropolitan Melbourne and Canberra are currently suspended due to COVID-19 restrictions. We’re sorry for any inconvenience.